Clients want timely answers and an easy way to find the information they need. For a Denver estate-planning law firm, improving that experience became an opportunity to bring AI into customer service.
Case study originally published July 29, 2024Increase in satisfaction with client service responses
Increase in client referrals
The challenge
The firm wanted to make client service faster and more helpful. Routine inquiries needed clear answers, while clients needed a simpler way to locate relevant information.
The approach
TJC implemented AI chatbots to support the service experience. The tools helped answer questions more quickly, guide visitors toward useful information, and resolve common requests efficiently.
The outcome
The published case study reports a 27% improvement in satisfaction with client-service responses and a 65% increase in referrals. Better access to answers supported a more positive experience for existing clients.
These figures describe this firm’s reported outcome. Your starting point, workflows, and goals will shape what an AI implementation can achieve for your business.