27% Increase in Customer Satisfaction with AI Automation

Client: Denver based Law Firm
Industry: Legal Services, Estate Attorney, Estate Planning

Objective

Denver-based law firm aimed to enhance their client service experience by providing faster responses and more effective solutions through automation.

Solution

TJC Agency partnered with Denver based law firm to implement AI chatbots designed to:

• Speed up response times for customer inquiries.
• Help customers identify and discover the right information quickly.
• Provide satisfactory solutions efficiently.

Results

• 27% Increase in Client Services Response Satisfaction: The implementation of AI chatbots significantly boosted customer satisfaction.
• 65% More Referrals: The improved service led to a substantial increase in referrals from satisfied clients.